Terms & Conditions

The terms and conditions stated here apply to the use of this Website at www.Tortoiseshellvintage.com.

When accessing this Website and/or by placing an order, you agree to be bound by these terms and conditions. Using this Website indicates that you accept these terms & conditions regardless of whether or not you choose to order from us. If you do not accept these terms and conditions, do not use this Website.

1. Revisions to Terms & Conditions

We may revise these terms and conditions at any time by updating these pages. You should check this Website from time to time to review the current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on other pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. Ordering Procedure

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. The purchase contract will be made when we dispatch your order, even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
1. if goods are not available;
2. if we cannot obtain authorisation for your payment;
3. if there has been a pricing or product description error; or
4. if you do not meet any eligibility criteria set out in our terms and conditions

3. Cancellation and returns policy

Tortoiseshell vintage is confident that its customers will be delighted with their purchases.

3.1 However, if you are not entirely satisfied with your purchase, it is extremely important that you e-mail info@tortoiseshellvintage.com as soon as possible stating your intent to return the item and providing the following details:
Please state:
• Your name
• Your address
• Daytime telephone number
• Invoice number and description of the goods
• The reason you wish to return the item

3.2 You must return the item by Royal Mail First Class Recorded delivery to the ‘Returns Address’ stated on your delivery note, within 7 days from and including the date of delivery. Items must be in the exact condition as sent. If items are not returned within this time frame and in the exact condition as sent then no refund will be given. If delivery of the item is missed, then it is the sole responsibility of the customer to arrange redelivery and the 7 working day returns period still applies from the date of delivery of any card left by Royal Mail.

3.3 Tortoiseshell Vintage does not accept liability for any damages that occur during return transit. Our customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.

3.4 Tortoiseshell Vintage reserves the right to refuse refunds on any items they believe to have obviously been worn or damaged since dispatch from Tortoiseshell Vintage, or items which are returned to us outside of the 7 working day return period. Items MUST arrive back to Tortoiseshell Vintage WITHIN the 7 working days following delivery. In the event that Tortoiseshell Vintage refuses to give a refund in accordance with this clause, items will either be returned to you without refund, or a partial refund given less our cleaning and mending costs.

3.5 Return postage costs must be paid for by the customer.

3.6 If you choose to send your item back by any delivery service other than Royal Mail, please check that the service you use will deliver to the ‘Returns Address’ specified in the Delivery Note as it is the responsibility of the customer to ensure that items are deliverable.

3.7 Please send returns to the ‘Returns Address’ stated in the Delivery Note that will accompany your order.

The provisions of these clauses 3.1 - 3.7 do not affect your statutory rights.

4. Postage Costs

4.1 Current postage charges are as follows:
UK - 1st Class recorded signed for £4.00
Europe - International Signed for £11.00
ROW - International Signed for £16.00
Please note that the above postal charges are subject to change. In addition, orders above 2kg for the EU and ROW may incur additional postal charges which shall be notified to you following receipt of your order.

4.2 Orders will be shipped within 3 business days of payment being cleared. We ship using Royal Mail First Class Recorded delivery (UK) and Royal Mail International Signed For service (EU & ROW). We cannot be held responsible for how long it takes Royal Mail to deliver any item once it has been dispatched by us, or for Royal Mail failing to deliver an item once dispatched from us. Any delays because of postal disputes or disruptions are also out of our control and we cannot be held responsible for any ensuing delays in delivery. Please note that if you miss the delivery of your item, it is the sole responsibility of the customer to re-arrange delivery. All items will receive a tracking number which can be supplied to customers on request.

5. Website

5.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if, for any reason, this Website is unavailable at any time or for any period.

5.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

5.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates.

5.4 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.5 If you would like to link to this Website, written permission must be sought by writing to us at the following email address: info@tortoiseshellvintage.com

6. Disclaimer

6.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

6.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

7. Liability

7.1 We (including our officers, directors, employees, shareholders or agents) any other party involved in creating, producing, maintaining or delivering this Website) exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

7.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

7.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

7.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

8. Miscellaneous

8.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

8.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

8.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

8.4 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

8.5 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.