Tortoiseshell Vintage is committed to preserving the privacy of all visitors to its website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this Website, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Information we collect from you

 When you order products on this Website you may be asked to provide certain pieces of information about yourself, including your name, contact details and credit or debit card information. We only store your name and contact details. We do not store your credit or debit card information. These details are processed via Paypal, a third party payment gateway (please visit for further information).

2. Use of your information

2.1 Your information will enable us to supply to you the goods you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

2.2 In particular, we may use your information in order to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by emailing us at  

3. Disclosure of your information

3.1 The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of this Website to third parties but this will not include information that can be used to identify you. Tortoiseshell Vintage processes payments using Paypal. This means your credit card details are protected and kept private.

3.2 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Cookies

We use cookies on this Website. Cookies are small data files which are used to monitor and optimise the site based on preferences and searches, as well as well as enabling us to recognise you when you return to the site. By changing your browser setting, you can prevent cookies from being stored on your computer.

5. Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

6. Information about you

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. Changes to this Privacy Policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.

8. Contact

All comments, queries and requests relating to our use of your information should be addressed to